Senior Executive with more than 17 years of experience in the ICT industry, mainly focusing in Customer Experience and Data & Analytics.
Worked with several IT industry leaders such as Genesys, Qlik, OutSystems, AVAYA, Microsoft, among others.
Designed several solutions, provided technical & business consultancy, was part of multiple digital transformation projects.
Handled medium and large projects by implementing agile methodology, executing processes as well as operational excellence projects and initiatives.
Expert in acquiring new clients, increasing the market share in addition to managing existing & promoting up and cross-selling.